Frequently Asked Questions

Yes. Basic monitoring is free. Pro is $19 one-time and unlocks full history, PDF reports, and CSV export.

UptimeLog continues to monitor your connection. After the trial, the free version shows recent history only. Full history and report export require Pro.

No. Your history remains stored locally on your Mac. The free version only limits what you can view and export.

No. Pro is a $19 one-time purchase for the current major version.

One UptimeLog Pro license can be activated on up to 3 Macs you own. You can manage or deactivate old activations from your Polar customer portal.

UptimeLog stores monitoring history locally on your Mac.

The new version of UptimeLog uses a redesigned monitoring and storage system, so events from older versions are not imported into the new history.

Older events were recorded differently, especially around sleep/wake behavior and short interruptions. To keep the new dashboard and reports accurate, UptimeLog starts fresh with data recorded by the new version.

Your old data is kept as a backup, but it is not shown in the new dashboard or included in new reports.

No. Your outage history stays on your Mac.

macOS requires Location Services permission for apps to access the current Wi-Fi network name. UptimeLog may request this permission so it can show and record the Wi-Fi name in connection details and reports.

UptimeLog can use a small lookup service to detect your public IP address and the network provider associated with it. This helps make outage history and reports more useful, especially if you switch between Wi-Fi, Ethernet, mobile hotspot, VPN, or different networks.

Yes. Public IP and ISP / network provider detection can be turned off in Settings. If disabled, UptimeLog will continue monitoring internet interruptions, but reports may show these fields as unavailable.

No. The public IP lookup service is only used to detect your current public IP and network provider. Your outage history stays stored locally on your Mac.

Yes. UptimeLog is designed as a local-first app. Reports are only exported when you choose to create them.

No. If your Mac is asleep, UptimeLog cannot monitor the connection. Sleep time is not counted as internet downtime.

The app needs to be running in the background. UptimeLog appears in the macOS menu bar while it monitors your connection.

You can enable launch at login so UptimeLog starts when you log in to your Mac.

No. UptimeLog performs small periodic connectivity checks. It is not a speed test and does not download large amounts of data.

No. UptimeLog focuses on connection interruptions: when the internet was unavailable, how long it lasted, and what connection details were observed.

Usually this means UptimeLog was not running, your Mac was asleep, or monitoring was paused. UptimeLog only records history while your Mac is awake and the app is running.

UptimeLog records what your Mac observed: outage times, durations, recovery times, and connection details. It gives you useful evidence, but it cannot prove every root cause.

Export a PDF report for the affected period and include the outage log, total downtime, longest outage, public IP, and ISP / network provider information.

Many ISP support systems show only broad service status or router status. UptimeLog records the interruptions observed from your Mac, which can reveal problems that are otherwise hard to describe from memory.

UptimeLog can record diagnostic hints, such as DNS or web connectivity problems, but some root causes cannot be determined with certainty from a Mac alone.

UptimeLog detects the network provider associated with your public IP address. In some cases, this may show a network operator rather than the exact retail ISP name.

The PDF report includes overview metrics, daily breakdown, outage log, connection details, and a short methodology note.

CSV export includes machine-readable outage data and summary data that can be opened in Excel, Numbers, Google Sheets, or other spreadsheet tools.

You can export the data and decide what to send. The PDF is designed to be clear and readable for ISP support.

Not yet. UptimeLog is currently focused on macOS.

Yes. UptimeLog works with the active internet connection on your Mac and can record connection type when available.

UptimeLog can monitor whether your Mac has internet connectivity while a VPN is active, but VPNs may affect diagnostics, public IP detection, and ISP / network provider information.